![]() ![]() What if conference calling problems persist? Other than just for conference calls, downloading patches for your software and hardware is an important feature in many cybersecurity programs. Solution: Most conferencing software applications allow the meeting organizer to record the meeting and then send the audio or video file to anyone who missed the call, keeping all team members up to date with discussions. As a result, they miss the discussion or information shared in the meeting. While most video conferences and phone calls are scheduled ahead of time, a team member may have an urgent matter pop up at the last minute that prevents them from attending. Also, participants should dial in a few minutes early to ensure they have a solid connection and there aren’t any issues before the meeting starts. Solution: When sending meeting invitations, moderators should include a link to a troubleshooting guide that participants can use to fix problems on their own before alerting others. This can be the result of a poor internet connection, the wrong dial-in number or access code, or a software issue, such as a required update. It’s very common for conference call attendees to have trouble connecting. Participants unable to connect to the call This helps keep online meetings orderly and make sure each voice is heard. Participants can click the Raise Hand button if they would like to speak. In Zoom, for example, you can set up the call so that all participants are muted by default and only the moderator can unmute them. Solution: Choose a moderator and, if available, use the software’s tools to limit who can speak and when. ![]() While this may be a sign of a fully engaged team or staff camaraderie, it makes for a chaotic business meeting. When several participants want to respond to a question or are engaging in a lively conversation, it gets difficult to hear what everyone has to say. Many headset and microphone combination headsets on the market now use AI to dampen background noise and make speaker voices clearer. Solution: You and all your attendees should try to keep background noise to a minimum by finding a quiet room, turning off your mobile devices and, if necessary when working from home, asking family and neighbors to keep the noise down during your meeting. From a neighbor firing up their lawn mower to a barista grinding coffee beans, these noises can distract everyone on the call from what you’re saying. When you work remotely from home or in a public space, there’s bound to be noise around you. Also, when possible, each participant should use a high-quality headset and microphone for HD voice and audio output. ![]() If you are expected to be the only one speaking, such as during a presentation, you have the option to mute all other participants. Solution: To avoid an echo, instruct all participants to mute their microphones when they aren’t talking. As a result, it sounds like the speaker is saying everything twice. EchoesĪ conference call echo is typically caused when multiple participants have speaker mode on. If this is the case, consider setting up a hotspot for your business. As you move farther away from the router, you’ll notice the signal between it and your computer worsens. If your connection is still spotty, position your workstation closer to your router for a better connection. If possible, you should connect via your private home or business Wi-Fi network. Secure remote access is also a consideration here. That’s because multiple devices are likely to be operating on the same Wi-Fi connection and reducing the available bandwidth. Solution: When you have a video or conference call scheduled, it’s best not to use a public network. If you don’t have a strong internet connection, you might be forced to exit the conference call entirely. ![]() Video lag, glitchy audio and poor image resolution are all the result of a bad Wi-Fi connection. Here are six of the biggest issues and the solutions you can use to avoid or fix them so you can have the most productive and effective conference calls. The video and conference call issues that prompt these questions are not just frustrating, but they can cost you time and drain the productivity from your meetings. “Can you hear me? Is there an echo? Can you see me?” ![]()
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